Below is an email that a glass shop received from Safelite Solutions regarding a part update request made by the shop. In the past, this shop either called or went online to submit the request.

Subject: EDI/Online Invoicing Help
Date: Thu, 3 Oct 2013 20:01:13 +0000

Good afternoon,

Whenever you make these requests, please send us the confirmation in
writing that the part you're requesting the work order be updated to (in this
case, the DWXXXXX XXX) is the same part as what was previously in the vehicle
prior to the glass loss.

Thank you,
Evan B.
Safelite Solutions
Claims Management