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SGC Now Requires "Written" confirmation for Part Use?

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  • SGC Now Requires "Written" confirmation for Part Use?

    Below is an email that a glass shop received from Safelite Solutions regarding a part update request made by the shop. In the past, this shop either called or went online to submit the request.

    From:
    Mailbox.EDIHelp@safelite.com
    To: xxxxxxxxxxx@xxxxx.com
    Subject: EDI/Online Invoicing Help
    Date: Thu, 3 Oct 2013 20:01:13 +0000

    Good afternoon,

    Whenever you make these requests, please send us the confirmation in
    writing that the part you're requesting the work order be updated to (in this
    case, the DWXXXXX XXX) is the same part as what was previously in the vehicle
    prior to the glass loss.

    Thank you,
    Evan B.
    Safelite Solutions
    Claims Management
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